Patient Experience: How Telephone Skills Really Make a Difference
Have you ever heard the phrase “You can hear a smile”? These five words can play a big part in our telephone skills, especially when the day is not going so well. When we are face to face, it is easy...
View ArticleA Better Prepared Practice
Editor’s Note: The following is an excerpt from Charlene White’s article “Activate Practice Proaction to Prevent a Panicked Reaction” in the current edition of The Wave. Read the full article in that...
View ArticleExplore Spear Education
The continuing education courses you select can have a powerful impact on quality of care, patient satisfaction and the success of your practice. That’s why Patterson Dental has partnered with Spear...
View ArticleTraining New Employees
New employees are typically hired and trained by office managers, yet managers are most often the busiest people in the office! We hear from our members often that this part of their job is time...
View ArticleNew Research on Disposable Bib Clips and Infection Control
Keeping all patients, clinical and nonclinical personnel, and the community safe from harm has never been more important, or more in focus. Before, during and after treatment, patients trust their...
View ArticleProtecting Patient Data: Do you have a plan?
I attended the Patterson sponsored webinar, Avoid Practice Interruption, with Paul Hinman of DDS Rescue this week. In watching this webinar, I was reminded of a time as an Eaglesoft trainer when I had...
View ArticleDental Hygienists: Oral Health Warriors on Behalf of Our Patients
One of the great things about dentistry is the consistent opportunity we have to help people along their path to greater oral health and overall wellness. The most effective way to guide patients along...
View ArticleLearn About Changes to HIPAA’s Privacy and Security Regulations
By now, dental practitioners are likely aware that the U.S. Department of Health and Human Services (HHS) issued long-awaited changes to the Privacy, Security and Breach Notification Rules. The Omnibus...
View ArticleThe 3D Summit: A Unique and Inspiring Experience
A few years ago, Patterson and Sirona started the 3D Summit program to educate the dental community about cone beam technology and its profound impact on the practice lifestyle and the patient...
View ArticleNetwork, learn and have fun at the AADOM annual conference
Registration for the annual American Association of Dental Office Managers (AADOM) conference on September 19-20 in Orlando, Fla., is almost filled up! If you’ve been sitting on the fence about whether...
View ArticlePracticing with the Masters
Our live series of webinars brings industry leaders to you – providing tips and tricks you need to make the most of the technology in your practice. These webinars allow you to gain insight, enhance...
View ArticleMusic and Young Patients: Setting the Tempo for the Ideal Patient Experience
[Verse] Just shoot for the stars If it feels right Then aim for my heart If you feel like And take me away, make it okay I swear I’ll behave The words above might look like something from a slow,...
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Patient Education in Your Patient’s Inbox!
We have another exciting update to CAESY Cloud – including a much requested new feature! Along with updated navigation and search features, you can now email presentations directly from CAESY Cloud to...
View ArticleThe nitty-gritty on sterilization advancements
Off the Cusp - Patterson Dental blog Most dentists aim to exceed a patient’s expectations, and good ones do. Of all the expectations a patient might have, the one that is the most standard is the...
View ArticleTreating Bruxism: Patient Education and Treatment Options Are Keys to Success
Off the Cusp - Patterson Dental blog Most dentists will tell you that 30%-40% of their patients would benefit from wearing a nightguard, but less than 5% actually do. What’s the reason for this...
View ArticleDesigning the ideal sterilization center
Off the Cusp - Patterson Dental blog In a recent post, we talked about advancements in sterilization and the importance of following modern sterilization standards for the health of patients, and for...
View ArticleEquipping your sterilization center
Off the Cusp - Patterson Dental blog In a recent blog post, we discussed the importance of a well-designed sterilization center; once the ideal space is created, it’s important to have the right...
View ArticleSterilizing and maintaining your dental handpieces
Off the Cusp - Patterson Dental blog Recent blog posts have covered the history of sterilization, how to design a sterilization space and how to choose the right sterilization equipment. Once you have...
View ArticleExplore Spear Education
Off the Cusp - Patterson Dental blog The continuing education courses you select can have a powerful impact on quality of care, patient satisfaction and the success of your practice. That’s why...
View ArticleTraining New Employees
Off the Cusp - Patterson Dental blog New employees are typically hired and trained by office managers, yet managers are most often the busiest people in the office! We hear from our members often that...
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